The challenge
Enquiries arrived on WhatsApp and died in an unmanaged inbox.
What we did
- WhatsApp Business API with routed, SLA-backed inbox
- Template journeys for quote follow-up and design reminders
- Catalogue and appointment booking inside the chat
Results
- 71%
- Reply rate
- +48%
- Quote-to-order
- under 4 min
- First response






